Terms of Service
Last updated: October 22, 2026 • Effective for all SagaMail and SagaDomain accounts
These Terms of Service govern your access to and use of sovereign business email hosting (SagaMail), domain registration and Anycast DNS management (SagaDomain), and related cloud tools operated by Sagasoft Technologies Private Limited.
1. Operating Entity & Acceptance
These Terms of Service (“Agreement”) constitute a legally binding contract between you (“Customer”, “User”, or “You”) and Sagasoft Technologies Private Limited (“Sagasoft”, “Company”, “We”, or “Us”), a private company incorporated under the laws of India with Corporate Identification Number (CIN) U72900TN2022PTC156453 and GSTIN 33ABJCS6914J1Z2, having its registered office at 24/4A Duraisamy Layout, Villupuram, Tamil Nadu 605602, India.
By creating an account, purchasing a domain, setting up a mailbox, or using any services under the SagaMail or SagaDomain platforms, you explicitly represent that:
- You are at least 18 years of age and legally competent to enter into this contract.
- If entering on behalf of an entity, you hold valid corporate authority to bind that entity.
- You have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
2. Services & Unified Organization Pool
Sagasoft provides sovereign business email solutions, wholesale domain registration, and high-performance Anycast DNS services:
3. Acceptable Use Policy (Anti-Spam & Compliance)
SagaMail maintains strict reputation standards to protect shared IP pools and global email deliverability. You agree to comply with the following Acceptable Use rules:
You may not use our services to transmit unsolicited bulk commercial email (“spam”), purchased email marketing lists, phishing campaigns, spoofed sender headers, or email tracking trojans. Accounts with bounce rates exceeding 5% or spam complaint rates exceeding 0.1% may be suspended automatically.
- Rate Limits: Standard accounts are limited to reasonable conversational business thresholds (e.g., 500 outbound emails per mailbox per day, unless custom enterprise limits are approved in writing).
- Prohibited Content: Distribution of malware, ransomware, child exploitation material, unlawful gambling, copyright infringement, or illegal acts under the Indian Information Technology Act, 2000.
- Authentication Hygiene: You must maintain valid SPF, DKIM, and DMARC DNS records as configured in your SagaDomain control panel.
4. Domain Registration & ICANN Terms
Sagasoft acts as a reseller / accredited registrar partner via wholesale upstream providers (including Openprovider and respective ccTLD registries such as NIXI / .IN Registry).
- ICANN Policy: All gTLD registrations are subject to the ICANN Uniform Domain Name Dispute Resolution Policy (UDRP), the Registrant Rights and Responsibilities Agreement, and Registrar Accreditation Agreement terms.
- WHOIS Accuracy: You agree to provide accurate, up-to-date administrative, technical, and registrant contact details. Providing deliberately false information may result in domain cancellation.
- WHOIS Privacy Protection: We provide WHOIS Privacy masking free of charge on supported TLDs. Certain country-code registries (such as .in or .us) explicitly prohibit WHOIS masking under local registry rules.
- Domain Renewals: Domain registration is granted for the specific purchased period (1 to 10 years). It is your responsibility to maintain active payment methods for timely renewals prior to the expiry date.
5. Billing, Taxes (GST) & Renewals
All purchases are processed in Indian Rupees (INR) or applicable international currencies.
- Taxes: All prices shown for Indian customers are subject to Goods and Services Tax (GST) at the prevailing statutory rate (currently 18%). Indian business entities must provide a valid GSTIN at checkout to claim Input Tax Credit (ITC).
- Payment Processing: Transactions are securely handled by authorized payment aggregators (including Razorpay) under Reserve Bank of India (RBI) guidelines. We do not store raw credit/debit card numbers.
- Automatic Renewals: By setting up recurring subscriptions (Autopay / e-Mandate), you authorize recurring charges on your billing date until cancelled via the customer dashboard.
6. Refunds & Cancellation Policy
Domain Registrations & Transfers (Non-Refundable): Domain names are registered instantly with global registry operators upon payment. Because registries do not provide refunds once allocated, all domain registrations, renewals, and incoming transfer fees are strictly non-refundable.
Email Hosting Subscriptions (Pro-Rata Policy): If you cancel a paid standalone email hosting plan within 14 days of initial purchase, you may request a refund for the unused duration, less applicable payment gateway processing fees and taxes. Free bundled mailboxes accompanying domain purchases are linked to domain ownership and have no standalone cash surrender value.
7. Data Sovereignty & Zero AI Training
We believe sovereign identity and corporate correspondence belong exclusively to you:
Sagasoft does not read, parse, index, or use your email communications, contact books, calendar entries, or file attachments to train large language models, artificial intelligence neural networks, or machine learning classifiers. Your data is never sold, brokered, or leased to third-party data brokers.
All mailbox storage and database clusters reside exclusively on Tier-IV data centers physically located in Mumbai and Bengaluru, India, in full compliance with the Digital Personal Data Protection Act, 2023 (DPDPA).
8. SLA & Service Availability
We strive to maintain a target monthly service availability of 99.9% across our core mail transport (SMTP/IMAP) and authoritative DNS networks.
Uptime calculations exclude scheduled maintenance announced at least 48 hours in advance, upstream registry outages beyond our control, emergency zero-day security mitigations, and force majeure events.
9. Limitation of Liability & Indemnity
To the maximum extent permitted by applicable Indian law, Sagasoft Technologies Private Limited, its directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of your use or inability to use the services.
In no event shall our total aggregate liability exceed the total amount actually paid by you to Sagasoft for the affected service in the three (3) months immediately preceding the event giving rise to liability.
10. Governing Law & Dispute Resolution
This Agreement shall be governed by, and construed in accordance with, the laws of the Republic of India, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.
11. Grievance Redressal & Contact
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are set forth below: