The agentic customer-centric inbox for your whole team.
Saga AI reads every new email to support@, sales@ and accounts@, works out what it needs, and hands it to the right person with a reply drafted. Your team checks it and sends. Nothing is missed and nobody replies twice.
Owners, statuses and team notes work from day one. Saga AI sorting and reply drafts are rolling out in phases.
When five people share one login to info@, this happens every week.
Two people reply to the same customer.
One promises a refund, the other asks for the invoice again. The customer trusts neither.
Everyone thinks someone else has it.
The email was opened, so it looks read. Nobody actually answered it.
A complaint waits over the weekend.
By Monday it has become a one-star review. Nobody saw how long it had been waiting.
Team Inbox gives every email an owner, a status and a clock.
How it works
From the customer's email to "resolved", in four steps
- 01
Email arrives at support@
Every member of the team sees it in the shared inbox, inside the SagaMail app they already use.
- 02
It gets an owner
Someone clicks "Take it", or SagaMail assigns it by your rules: in turn, to the least busy person, or with Saga AI.
- 03
The owner replies as the team
The reply goes out from support@ with your team signature. The customer never sees a personal address.
- 04
The status updates itself
After the reply it waits on the customer. If they write back, it returns to the same owner.
Every email has one status your whole team can see
Customer writes back? It moves back to In progress, even if it was resolved, and stays with the same person.
No reply for a few days? Resolve it automatically after the number of days you choose.
Features
Everything a small team needs to answer customers well
Built into your SagaMail inbox, so your team doesn't learn a new tool or switch tabs.
One owner per email
"Take it" to claim an email, or assign it to a colleague with a handoff note. Both of you get notified.
Views that show what needs you
Unassigned, Assigned to me, All open, Waiting on customer, Snoozed and Resolved, with counts. Filter by label, priority or person.
Internal notes and @mentions
Ask Accounts about an invoice right inside the email. Notes stay with your team and are never sent to the customer.
No more double replies
See "Priya is viewing" or "Priya is replying" on an email. If someone replies while you're typing, SagaMail warns you before you send.
Reply as the team
Send from support@ or sales@ with a team signature or your own. Every reply is kept in the shared history.
Response time targets
Set a first-reply and resolution target. Clocks count only your business hours and holidays, and late emails are marked Overdue.
Full activity history
Who assigned it, who replied, who changed the status, and when. Settle "who handled this?" in seconds.
Saved replies
Answer common questions like warranty, refunds and service centres in one click, in the same words every time.
Customer details beside the email
See whether the sender is a lead or a customer, their other open requests, and attachments saved to Drive.
Saga AI Coming soon
An inbox that sorts itself
Saga AI reads each new email and decides where it should go. When it is sure, it assigns the email straight away. When it isn't, the email waits in Needs triage for a person to decide.
Your own mail rules always run first. Saga AI only steps in when no rule matches.
New email · "Very unhappy with technician visit"
Also coming: one-click summaries of long threads, and AI-drafted replies you review before sending.
One Team Inbox for each address your customers write to
Customer support
Complaints, warranty claims and service requests, each with an owner and a reply deadline.
Sales enquiries
Bulk orders and dealer requests shared out in turn, so every lead gets a quick quote.
Billing and accounts
GST invoice corrections, refunds and TDS certificates, tracked until they're done.
Front desk
General questions that land on the address printed on your shop board or visiting card.
Group mail or Shared Inbox?
Both put several people behind one address. They work differently.
| Group mail | Shared Inbox | |
|---|---|---|
| Where mail goes | A copy lands in each person's own inbox | One shared inbox the whole team works from |
| Who is handling it | Not shown | One owner on every email |
| Status | None | New, In progress, Waiting, Resolved |
| Team notes | No | Yes, with @mentions |
| Reply deadlines | No | Yes, with business hours |
| Best for | Keeping a few people in the loop | Teams that answer customers |
Plans
Shared Inbox is included in every email plan
Every plan includes email, calendar, contacts and file storage on your own domain. Plans differ in how many Shared Inboxes you can create.
Starter
For a small team getting started with one shared address.
₹1,499/ year
- 10 email IDs
- 25 GB pooled storage
- 30 aliases and 3 team groups
- Catch-all address
- 50,000 emails a month
Growth
For growing teams running support@, sales@ and more.
₹2,499/ year
- 25 email IDs
- 50 GB pooled storage
- 75 aliases and 10 team groups
- Catch-all address
- 2,00,000 emails a month
Business
For established businesses with several teams.
₹3,499/ year
- 50 email IDs
- 100 GB pooled storage
- 150 aliases and 20 team groups
- Catch-all address, multiple domains
- 10,00,000 emails a month
Prices exclude GST and stay the same at renewal. Free plans don't include a Shared Inbox. Shared Inboxes use your plan's pooled storage.
Questions
- Do we need a separate helpdesk tool?
- No. Owners, statuses, notes and reply deadlines are built into your SagaMail inbox. Your team keeps working in the mail app they already use.
- Can we use it from our phones?
- Yes. The Team Inbox appears in your SagaMail mobile app, and replies from your phone update the status automatically. Assigning and notes are available in webmail and on desktop first.
- Does the customer see who replied?
- Only if you want them to. Replies go out from the team address, with either the team signature or the person's own.
- What happens when someone leaves the team?
- Remove them in Admin. Their open emails go back to Unassigned, and the full history stays with the Team Inbox.
- Does it work if we forward our mail to Gmail?
- Team Inbox needs a paid SagaMail mailbox plan, because replies must go through SagaMail to update owners and statuses. If you forward to Gmail, use Group mail instead.
- Where is our email stored?
- On SagaMail servers in India. Your email is never used to train AI models.
Give your team one inbox and a clear owner for every email.
Buy a domain or bring your own, and set up support@ for your team.
or write to sales@sagamail.in · +91 72001 15396