Leads, customer requests, follow-ups and a shared customer list, built from the email your team already sends. No separate CRM, no helpdesk tool, no copying into spreadsheets.
Reply to M. Senthil: confirm site visit
DSSend revised quote with quartz top
DSVisit Dr. Anitha Prakash, 11:00
AKCall P. Rajan about hinge complaint
MLCollaboration for our show-flathello@studiobrick.in
Re: installation and balance paymentaccounts@lakshmitex.co.in
Hinge broken on tall unit doorP. Rajan · Technical
AngryKMGST invoice for advanceS. Gowri · Billing
In progressKMChimney making noise againFarida Hussain · 3rd complaint
At riskMLInterested campaign reply became a lead for Sneha
“Do you also do wardrobes?” opened an opportunity
P. Rajan's complaint linked to deal L-212
18 this week · first reply in 52 min
Business Hub pays off most when each customer is worth a lot, a sale takes a few conversations, and those conversations happen by email. Tick what sounds like you.
Pick an industry. Each example starts with a real kind of email and shows where it ends up.
High-value orders with site visits, quotes and revisions over several weeks. One missed enquiry is a lost lakh.
Lost: a ₹18.5 lakh order, and nobody knows why.
Won: the same order, with every step on record.
Each one is built from email, contacts and calendar you already have in SagaMail.
Enquiries become leads the moment they arrive. Saga AI scores them hot, warm or cold, picks an owner, and moves the stage when it sees a quote go out or a PO come in.
Everyone sees the part of the work that is theirs. Staff keep working in the mail app; heads run the team from Business Hub.
Sets up teams, Mail Rules and AI. Sees everything.
Weekly, plus setupTheir team's leads, requests, follow-ups and Insights. Reassigns work in one click.
Daily: their main toolTheir own leads, requests and follow-ups, plus the shared customer list.
Daily, briefly; most work stays in mail| Team | Their problem today | With Business Hub |
|---|---|---|
| Owner | Has to ask around to know how sales and support are going | Leads, wins, response times and at-risk customers on one page |
| Sales | Enquiries get lost in shared inboxes; follow-ups slip | Leads arrive scored and assigned, with reminders when one is waiting |
| Support | Nobody knows who is handling which complaint | Each request has one owner and a status; angry customers are flagged |
| Customer success | Unhappy customers are noticed only when they leave | Repeat complaints raise a risk flag; “do you also offer…” opens an opportunity |
| Marketing | Campaign replies pile up unread | Replies sorted automatically; interested people go straight to sales |
An interested reply to your campaign becomes a lead for the next free salesperson.
Sales → SupportA new customer's first problem becomes a request linked to their deal.
Support → SuccessA third complaint in 30 days flags the customer as at risk.
Success → SalesA happy customer asking about another product opens a new opportunity.
Every SagaMail plan includes the Shared Inbox, where staff answer email together. Business Hub builds on it to show customers, deals and results.
| Shared Inbox | Business Hub | |
|---|---|---|
| Where you use it | In the mail app | In a separate web app |
| Who uses it most | Staff replying to sales@, support@, info@ | The whole customer team; heads use it most |
| What you work on | One email thread: who owns it, is it done | A customer, lead or request across many emails |
| Question it answers | “Who's replying to this, and is it done?” | “How are our customers and deals doing?” |
| Main features | Assign, status, internal notes, @mentions, reply as the team address | Leads, Customer Requests, Follow-ups, Customers, Marketing, Insights |
| Time view | Today's queue | History and trends |
Customers write to sales@, support@ or info@ on your own domain, as they always have.
Mail Rules you set, like “anything about GST goes to accounts”, run before anything else.
If you switch it on: enquiry or complaint, how urgent, and how the customer feels.
Low-confidence emails wait in Needs triage. Each choice improves future sorting.
By rule, round-robin or whoever is least busy.
Pipeline, open requests, due follow-ups and customer health update as the team works.
Setup for SagaMail customers: an admin picks who is in each team address and how work is assigned. Nothing to install or import.
Other CRMs have to connect to your inbox. Business Hub is built into it, so there is nothing to sync and nothing to break.
Business Hub needs to see the emails you send as well as the ones you receive.
| Feature | SagaMail mailbox | Forwarding to Gmail |
|---|---|---|
| Lead detection and scoring | ✓ | ✓ |
| Customer Requests | ✓ | ✓ |
| Scam and phishing alerts | ✓ | ✓ |
| Campaign reply sorting | ✓ | ✓ |
| Response times | ✓ | ✕ |
| Follow-up reminders | ✓ | ✕ |
| Deal stages from quotes and POs | ✓ | ✕ |
| Full timeline and Insights | ✓ | Partial |
If one of these is you, a SagaMail email plan may be all you need.
AI reads email only when you allow it, and a person always has the last word.
Emails below 80% go to Needs triage, where a person decides. Every correction makes routing better for your business.
No separate CRM subscription. Pick the email plan that fits your team, and Business Hub is included.
For small teams getting organised
10 email IDs · 25 GB pooled storage
For teams running sales and support from email
25 email IDs · 50 GB pooled storage
For growing teams and several brands
50 email IDs · 100 GB pooled storage
Prices exclude GST. Billed yearly in INR with a GST invoice. Buying a domain from us also gets you 10 free email IDs, without Business Hub.
Compare all plan features →For a small team that works mostly over email, yes. It gives you leads, a pipeline, customer records and follow-ups without setting up a separate CRM. It doesn't include quotations, inventory or invoicing.
Mostly no. Leads, requests and customer timelines are built from your email. You can move a lead or change an owner whenever you want.
No. Everyone on the customer team gets access to their own work, so follow-ups reach the right person. Heads get the team views and Insights.
The Shared Inbox is where your team answers email together. Business Hub shows the bigger picture: leads, customers, follow-ups and results.
Partly. With forwarding only, you get lead detection, request sorting and scam alerts. Response times, follow-ups and deal stages need a SagaMail mailbox.
Business Hub works from email today. If many of your customer conversations happen on WhatsApp or by phone, tell us when you join early access.
It's stored in India, never used to train AI, and only processed by AI if you switch it on.
When it's unsure, a person decides. Anyone can correct a category or owner in one click, and corrections improve future sorting.
Join early access, or book a 20-minute demo and we'll walk through an example from your kind of business.