Your email is protected at every step. Here is how.
From the servers it sits on to the way you sign in, and from the backups we keep to the promises we make about your data.
Servers built to stay up and stay private.
Your mail runs on a multi-node cluster in the Adani data center in Chennai, India.
Highly secure data centers
Hosted in a professionally run data center in Chennai, India.
Hardware security
Our servers sit in the data center's physically secured space.
Access restrictions & monitoring
Server access is limited to authorised staff and monitored.
DoS and DDoS prevention
Traffic controls help keep floods of requests from taking the service down.
99.9% uptime
A multi-node cluster targets 99.9% availability. Check live status at status.sagamail.in.
Bad mail is stopped before it reaches your team.
Every incoming message is checked, and you decide what your domain allows.
Anti-spam
Junk is filtered out so your inbox stays useful.
Anti-virus
Attachments are scanned for viruses before delivery.
Malware and phishing protection
Malicious attachments and phishing attempts are caught and kept away from your users.
Advanced threat protection
Extra checks on suspicious senders, links and attachments.
Email policies
Set rules for what is allowed, blocked or held for your domain.
Administrative controls
Admins manage users, roles and mail settings from one place.
Locked in storage. Locked in transit.
Your messages are encrypted while they move and while they rest.
Encryption at rest
Stored mail is encrypted on our servers, and so are the backups.
Encryption in transit
TLS protects mail between your devices, our servers and other mail servers.
S/MIME
Sign and encrypt messages with a certificate for end-to-end protection.
OpenPGP
Use OpenPGP keys to encrypt messages that only the recipient can open.
Only the right people get in.
Strong sign-in for every user, and visibility for admins when something looks wrong.
Two-factor authentication
A second step at sign-in, so a stolen password is not enough.
Single sign-on
Your team signs in once with your organisation's identity, with fewer passwords to lose.
Unusual activity report
Admins can review sign-ins that look out of the ordinary, such as a new location.
Your mail is yours.
Plain commitments about who can see your data and what we do with it.
Your data belongs to you
You can export your mail at any time.
We do not sell your data
Your information is never sold to anyone.
Your mailbox is ad-free
No ads in your inbox, and none built from your mail.
Your mail stays private
Your messages are for you and the people you authorise.
Access to your data is restricted
Only the staff who need it to run the service can reach it.
Backups we test, not just take.
Every customer is backed up the same way, in India, and we practise restoring from those backups every three months.
Adani data center
Your live mailboxes run on a multi-node cluster.
AWS S3
Region ap-south-1, encrypted and kept apart from the primary servers.
A new server
Rebuilt from backup and back in service within 4 hours.
| Backup location | AWS S3, Mumbai (ap-south-1), in India |
|---|---|
| Encryption | Backups are encrypted |
| Retention | Your full backup is kept for as long as you are a SagaMail customer |
| If a server is lost | Up to 4 hours to restore onto a new server |
The mail cluster sits in one data center. It protects against server failures. If the whole Chennai site were lost, we would restore from the Mumbai backups within the recovery time above.
Need this in writing? Ask us.
We send the full infrastructure and security whitepaper, a security questionnaire and a data processing agreement on request.